1.1. When you return a product to us because you have cancelled the Contract between us within the 14 working day cooling off period, set out in Condition 6, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation (subject always to us having received the product back from you). In this case, we will refund the price of the item in full of sending the product to you. However, you will be responsible for the cost of returning the item to us.
1.2. When you return a product to us because you claim that the item is defective, we will examine the returned product and will notify you of your refund via email within a reasonable period of time.
1.3. If you are returning an item purchased in a discounted or promotional offer all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly. To partially cancel your order for a combined product you will need to contact our Customer Services team.
1.4. When you return a product to us because you claim that it has been damaged in transit, you should also return the packaging in which it was delivered, together with any notification of damage which you may have received from the postal service who delivered it. We will examine the items to assure ourselves that we believe the damage, which it may have sustained, is consistent with the sort of damage which could occur during transit, and will notify you of your refund by email within a reasonable period of time.
1.5. If we agree that the product is defective, under Condition 10.2 or 10.3, we will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you are entitled to a refund for the defective product. Products returned by you because of an agreed defect will be refunded in full, including a refund of any delivery charges for sending the item to you and the cost incurred by you in returning the item to us (if made known to us).
1.6. If you do not receive goods ordered by you within 14 days of the date on which they were despatched to you, we shall have no liability to you unless you notify us in writing at the contact address of the problem within 24 days of the date on which the goods were dispatched to you.
1.7. If the goods delivered are not what you ordered or are damaged or defective you notify us in writing at the contact address within 10 working days of the delivery of goods in question.
1.8. In all cases, any refunds to you will usually be made using the same method originally used by you to pay for your purchase.
1.9 If goods are returned and need to be refunded, no other costs will be refunded. This includes, but is not limited to, accessories for Tech products and any network provider costs.