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Naptor Refund Policy

WE OFFER 14 DAYS MONEY BACK GUARANTEE NO QUESTION ASKED
Our Refunds Policy

1.1.  When you return a product to us because you have cancelled the Contract between us within the 14 working day cooling off period, set out in Condition 6, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation (subject always to us having received the product back from you). In this case, we will refund the price of the item in full of sending the product to you. However, you will be responsible for the cost of returning the item to us.

1.2.  When you return a product to us because you claim that the item is defective, we will examine the returned product and will notify you of your refund via email within a reasonable period of time.

1.3.  If you are returning an item purchased in a discounted or promotional offer all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly. To partially cancel your order for a combined product you will need to contact our Customer Services team.

1.4.  When you return a product to us because you claim that it has been damaged in transit, you should also return the packaging in which it was delivered, together with any notification of damage which you may have received from the postal service who delivered it. We will examine the items to assure ourselves that we believe the damage, which it may have sustained, is consistent with the sort of damage which could occur during transit, and will notify you of your refund by email within a reasonable period of time.

1.5.  If we agree that the product is defective, under Condition 10.2 or 10.3, we will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you are entitled to a refund for the defective product. Products returned by you because of an agreed defect will be refunded in full, including a refund of any delivery charges for sending the item to you and the cost incurred by you in returning the item to us (if made known to us).

1.6.  If you do not receive goods ordered by you within 14 days of the date on which they were despatched to you, we shall have no liability to you unless you notify us in writing at the contact address of the problem within 24 days of the date on which the goods were dispatched to you.

1.7.  If the goods delivered are not what you ordered or are damaged or defective you notify us in writing at the contact address within 10 working days of the delivery of goods in question.

1.8.  In all cases, any refunds to you will usually be made using the same method originally used by you to pay for your purchase.

1.9 If goods are returned and need to be refunded, no other costs will be refunded. This includes, but is not limited to, accessories for Tech products and any network provider costs.

Naptor made getting cash for your unwanted tech even faster with same day payments. It’s so simple: our payment department pay on the same day we receive your items and fully tested and checks performed, and your cash will be in your bank account and ready to spend the next working day! It's a safe and easy payday type loan alternative, We love clutter we pay more than anyone in the market! We promise to beat! the price value of our competitors.

Sell Stuff Online – Quick and Easy with NAPTOR!

Founded in 2008 as a online entertainment services, Naptor is a re-commerce provider. Naptor is the  marketplace where users can sell their video games, DVDs and CDs, Consoles, Mobiles and tech stuff for cash without auctions.

millions of customers choosing to sell their old, unused stuff in UK, Naptor is rapidly becoming the number one platform to sell your stuff online.

How can I sell stuff online with naptor?

Selling things online is fast and easy with naptor.com.

  • First step: simply type the barcode or ISBN or search a product in our inventory list of your item into the corresponding field on our homepage. Alternatively, scan the barcode with our free naptor app that is available for both iOS and Android.
  • Next, you will see our purchase price offer and are given the option to add your item to the basket - you can sell your things to us for a minimum purchase value of 9 GBP.


What to sell online at NAPTOR?

You can sell a wide range of unwanted goods online at naptor including:

  • Game Accessories
  • GamIng Consoles
  • Laptops
  • Mobiles, Tablets

Each item you send to us will be checked to ensure that it complies with our purchase conditions – this process protects you as a seller and protect us and the consumer. 


Item Condition

Slight signs of use and age are OK but if, for example, your computer game no longer works, or pages of a book are missing, we reserve the right to refuse the purchase. Please read our terms and conditions for further information.

How to sell things online – how selling to NAPTOR works

After placing your second-hand items in the basket, you can close the sale. Now all you have to do is:

  1. Log in or register and decide whether you want to ship via Post Office, DHL, Collect+  or Hermes – starting from a £9.00 basket value, shipping is free of charge for sellers.
  2. Next, print out the delivery note and the parcel label.
  3. Attach the sticker to the package.
  4. Take it to the Hermes, DHL shop or your local post office.
  5. Within the next few days, we will check your items and send you a notification of payment made.

What makes NAPTOR a reliable portal to sell things online?

After selling your unused things to us, you will receive your money within three to five days after the notification. You can always rely on us for secure and punctual payments.

The advantages of selling things online at NAPTOR

By choosing Naptor, you are choosing to sell with a transparent and reliable company. Instead of simply throwing your unused items away, you can transform your unwanted things into fast, easy cash. What’s more, the process requires very little effort - you can complete a sale within a matter of minutes.

To make the process even easier, you can benefit from our free app for Android or iOS

Unlike other purchasing portals, with Naptor you will have an instant estimation of how much we will pay for your used goods. We work transparently and fairly because we value our customers above all else. If you have any further questions, please feel free to contact us using our contact form.

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